GT letter — hotel complaint
General Training Task 1 sample letters: complain to a hotel manager — model answers graded band by band.
Band 6.5
Prompt: You recently stayed at a hotel and were unhappy with the service. Write a letter to the hotel manager. In your letter: explain why you were staying at the hotel; describe the problems you experienced; say what you would like the manager to do.
Dear Sir or Madam,
I am writing to express my dissatisfaction about my recent stay at your hotel. I was staying there for three nights last month because I was attending a business conference in your city and your hotel was the nearest one to the conference centre.
Unfortunately, I experienced several problems during my stay. First of all, the room was not cleaned properly and there were dirty towels on the bathroom floor when I arrived. Also, the air conditioning was not working correctly and the room was very hot at night, which made it difficult for me to sleep. In addition, the staff at the reception desk were not very helpful when I tried to report these issues to them.
I would like you to investigate these matters seriously. I also think it would be fair if you could offer me a partial refund for my stay, as the service was clearly below the standard that guests should expect from your hotel.
I look forward to hearing from you.
Yours faithfully, David Collins
Band 8.0
Prompt: You recently stayed at a hotel and were unhappy with the service. Write a letter to the hotel manager. In your letter: explain why you were staying at the hotel; describe the problems you experienced; say what you would like the manager to do.
Dear Sir or Madam,
I am writing to express my dissatisfaction with the service I received during my recent stay at your hotel from 14th to 17th March. I had chosen your establishment specifically to attend an important business conference held at the adjoining convention centre, and I had anticipated a comfortable and professional environment to complement what was a significant work commitment.
Unfortunately, my experience fell considerably short of expectations. Upon arrival, I waited over forty minutes to be checked in despite having a confirmed reservation. My room had not been properly cleaned — the bathroom contained used toiletries from a previous guest, and the bed linen appeared unchanged. Additionally, repeated requests to reception for extra towels went entirely unacknowledged throughout my three-night stay.
I would be grateful if you could investigate these matters thoroughly and ensure that your housekeeping and front-desk procedures are reviewed to prevent other guests from experiencing similar inconvenience. Furthermore, given the extent of the disruption to my stay, I believe a partial refund of at least one night's accommodation would be a reasonable and appropriate gesture of goodwill.
I look forward to receiving your response at your earliest convenience.
Yours faithfully, Michael Hartley